Collection Terms and Agreement

Please review the following terms and conditions for collecting online purchases. For any orders being collected, the buyer agrees to the following terms and conditions.

Collection Terms & Agreement - Sleepco

Collection Terms & Agreement

To maintain the security of our customers and prevent fraudulent activities, Sleepco has implemented enhanced verification procedures for product collection. These measures have been established in response to increasing incidents of credit card fraud and unauthorized refund claims.

Collection Requirements

For purchases over $300:

  • Valid New Zealand Driver's License or Passport
  • A photo of the provided documents will be taken upon collection

For purchases over $500:

  • Valid New Zealand Driver's License or Passport
  • One proof of address document
  • A photo of the provided documents will be taken upon collection

For purchases over $1000:

  • Valid New Zealand Driver's License or Passport
  • Two proof of address documents
  • A photo of the provided documents will be taken upon collection

Important Information

  • Required documentation can be submitted in advance or presented during collection
  • Sleepco staff will either retain copies or photograph the documents for our records
  • CCTV surveillance is in operation at collection points
  • Any fraudulent activity or theft will be reported to law enforcement immediately
  • Sleepco reserves the right to pursue all available legal remedies against offenders

Proof of Address Requirements

Documents must:

  • Display full name (or first initials and surname)
  • Be dated within 2 months of collection date

Acceptable Documents:

  • Utility bill
  • Tenancy agreement
  • Insurance document
  • Bank statement
  • Credit card statement
  • Mortgage statement
  • Property tax receipt
  • Car registration
  • Employment document
  • Government letter
  • Telecommunications account
  • College enrolment papers
  • Tax document
  • Addressed payslip
  • Electoral roll papers

For any inquiries about these terms, please contact:
support@sleepco.nz