Sleep Study Service Terms, Conditions & Agreement
1. Service Overview
This agreement outlines the comprehensive terms and conditions for Sleepco's home sleep study services. Our commitment is to provide professional-grade sleep assessment services in the comfort of your home.
1.1 Scope of Services
We offer two primary types of sleep studies, each designed to meet different diagnostic needs:
- Level 3 Polysomnographic Sleep Studies - Comprehensive sleep assessment
- Level 4 Oximetry Sleep Studies - Basic sleep screening
- Professional analysis and reporting services
- Optional specialist review services
Study Protocol
Each sleep study is conducted over three consecutive nights to ensure accurate and representative data collection. This multiple-night approach helps account for night-to-night variations in sleep patterns and provides more reliable results.
1.2 Equipment Provision
Sleepco provides all necessary equipment for your sleep study, including:
- Professional-grade recording devices
- Required sensors and attachments
- Comprehensive setup instructions
- Sanitization supplies and protocols
- Secure return packaging
2. Smart PSG Study Analysis
Our analysis combines advanced technology with professional expertise to provide accurate and meaningful results.
Analysis Features
- Proprietary AI-powered analysis software
- Multiple data point correlation
- Comprehensive quality assurance checks
- Advanced pattern recognition
3. Equipment and Bond Requirements
To ensure the quality and longevity of our sleep study equipment, we maintain strict equipment handling protocols and bond requirements.
Bond Information
A refundable bond is required for all sleep studies:
- Level 3 Study: Amount specified at booking
- Level 4 Study: $300 NZD
3.1 Bond Waiver Options
Clients may qualify for a bond waiver by providing the following documentation:
- Two current proof of address documents
- Valid New Zealand passport copy
- Current New Zealand driver's license copy
3.2 Equipment Care Requirements
Clients are responsible for:
- Following all provided care instructions
- Maintaining equipment cleanliness
- Reporting any technical issues promptly
- Secure storage between uses
4. Financial Terms
Our financial terms are designed to be transparent and fair while protecting both parties' interests.
Payment Processing Fees
Non-refundable processing fees apply to all transactions:
- Standard credit cards: 2.7%
- Premium cards: 3.0%
- International cards: 3.5%
Accepted Payment Methods
- All major credit and debit cards accepted (Visa, Mastercard, AMEX)
- Direct bank transfer (preferred method - no processing fees)
- EFTPOS available for in-person payments
- PayPal for secure online transactions
- Buy now, pay later options (AfterPay, Laybuy)
- Cash payments accepted for in-person transactions
Price Match Guarantee
We offer a competitive price match guarantee:
- 5% better than NZ competitors
- Must be identical service/product
- Valid for 7 days from quote
5. Medical Disclaimer and Scope of Services
Important Medical Notice
While we provide comprehensive sleep testing services, Sleepco is not a medical practice. Our services complement but do not replace professional medical care.
Our scope of services includes:
- Sleep data collection and analysis
- Technical reporting and interpretation
- General treatment suggestions
- PAP device guidance when appropriate
5.1 PAP Device Guidance
When applicable, we provide:
- Device type recommendations based on study results
- Initial pressure setting suggestions
- Mask style recommendations
- Usage and comfort optimization guidelines
6. Client Responsibilities
The accuracy of your sleep study depends significantly on proper preparation and compliance with guidelines.
Study Preparation Requirements
- Follow all pre-study instructions carefully
- Maintain regular sleep schedule during study
- Complete all questionnaires accurately
- Report any relevant medical conditions
6.1 Required Disclosures
Clients must disclose:
- Current medications and supplements
- Sleep aids and their frequency of use
- Typical alcohol and caffeine consumption patterns
- Any substances that might affect sleep
Data Quality Assurance
To ensure valid results, please:
- Use equipment for the full sleep duration
- Record sleep times accurately in the provided sleep diary
- Note any unusual events or disruptions
- Report any technical issues immediately
7. Data and Privacy Protection
Sleepco maintains strict data protection protocols to ensure the security and confidentiality of your personal and medical information.
Data Security Measures
- Enterprise-grade encryption systems
- Secure data transmission protocols
- Regular security audits and updates
- Restricted access controls
7.1 Privacy Compliance
Our privacy practices comply with:
- New Zealand Privacy Act requirements
- Health information privacy codes
- International data protection standards
8. Cancellation and Refunds
Cancellation Policy
We understand that circumstances may change. Our cancellation policy is designed to be fair while protecting our service capacity:
- For card payments (credit/debit), refund excludes processing fees (2.7-3.5%)
- Full refund available for direct bank transfer payments only
- Bond fully refunded upon cancellation regardless of payment method
- Written cancellation notice required
Payment Processing Fees
Non-refundable merchant processing fees apply to card payments:
- Shop Pay / Visa / Mastercard: 2.7%
- Premium cards: 3.0%
- International cards: 3.5%
- Direct bank transfer: No processing fees
8.1 Study Interruptions
If your study is interrupted:
- Contact Sleepco immediately
- Document the reason for interruption
- Study period may be extended if necessary
- Alternative arrangements can be discussed
Refund Processing
Refund amounts are determined by:
- Equipment condition upon return
- Timeliness of return
- Completeness of equipment set
- Any damage assessment findings
9. Quality Assurance
Our quality assurance program ensures reliable and accurate sleep study results through multiple validation steps.
Quality Control Process
- Multiple night recordings for accuracy
- Automated data quality checks
- Technical staff review
- Regular equipment calibration
Technical Support
We provide comprehensive support throughout your study:
- 24/7 emergency technical assistance
- Setup and troubleshooting guidance
- Post-study consultation
10. Service Limitations and Disclaimers
Technical Limitations
Sleep study results may be affected by various factors:
- Equipment usage compliance
- Signal quality during recording
- Environmental conditions
- Individual physiological variations
10.1 Geographic Service Areas
Service availability depends on:
- Equipment availability in your region
- Shipping accessibility
- Local regulatory requirements
- Technical support coverage
Legal Framework
- Services governed by New Zealand law
- Liability limited to service cost
- Force majeure conditions apply
11. Agreement Acceptance
Binding Agreement
By proceeding with the sleep study, you acknowledge and agree to:
- All terms and conditions outlined in this document
- Financial obligations and responsibilities
- Data collection and processing consent
- Equipment care requirements
11.1 Terms Modification
Sleepco reserves the right to:
- Update terms with appropriate notice
- Modify service offerings
- Adjust pricing structures
- Improve service protocols
Contact Information
For any questions or concerns regarding these terms, please contact us:
- Technical Support: 0800 SLEEPCO (0800 753 3726)
- Email: support@sleepco.co.nz
- Hours: 24/7 for technical emergencies
- Business Hours: Monday to Friday, 8:30 AM - 5:30 PM NZST
This document represents the complete agreement between Sleepco and the client regarding sleep study services. These terms are effective from the date of service booking and remain in effect until study completion and equipment return.
Last Updated: July 2025