Warranty Information

Our Commitment to Quality

We do our best to bring you quality products. We are committed to providing our customers with the quality, genuine support. If you are experiencing any difficulties with a purchased product or service, please make contact with our support team: support@sleepco.nz and we'll work with you to find a resolution.

Please read this warranty disclaimer carefully to understand our warranty and refund policies.

Warranty Periods by Product Category

Warranty coverage varies by product type to reflect the intended lifespan and usage patterns of different medical equipment components.

CPAP & BiPAP Machines

12 months standard warranty unless otherwise specified in the product advertisement

Humidifiers

6 months warranty coverage as these are considered consumable products

CPAP Mask Frames

12 months warranty coverage for the main mask structure

Mask Components

3 months for cushions and headgear due to regular wear from nightly use

            All Warranties: Cover manufacturing defects and faults that arise during normal, intended use of the product.
        

Lithium Product Warranty & Safety Disclaimer

Important Safety Notice: This section applies specifically to lithium battery products and devices containing lithium batteries purchased from Sleepco.

            Assumption of Risk: By purchasing any Lithium Battery Product from Sleepco, you acknowledge and assume all risks associated with lithium batteries or products containing lithium.
        

Lithium Battery Risks Include:

Leakage, fire, or explosion from overheating or overcharging
Internal short circuits due to cell damage
External short circuits from faulty wiring or terminal contact with metal
Thermal runaway in extreme conditions
Chemical exposure from damaged batteries

Safety Precautions

Read all safety warnings and manufacturer instructions. Stop use immediately if battery shows excessive heat, strange odours/noises, leaking, or changes in colour/shape.

Storage Requirements

Store in fireproof containers, charge in isolated areas away from flammables. Never disassemble, crush, or expose to extreme conditions.

Usage Guidelines

Use only with compatible devices, keep from children/pets, never mix battery types, and always use smart chargers with protection circuits.

30-Day Warranty

Complementary products (inverters, converters, chargers) have 30-day Sleepco warranty, then manufacturer's 1-year warranty applies.

Lithium Product Warranty Exclusions:

Negligence other than by Sleepco
Accidents, shipment damage, or natural disasters
Normal capacity loss or increased resistance due to aging
Improper installation, operation, or storage
Misuse, abuse, overcharging, or over-discharging
Physical damage, alterations, or poor connections
Use with poorly-grounded battery chargers

            Limitation of Liability: Sleepco is not liable for personal injury or property damage caused by negligent use, manufacturing defects, or product applications. Products relocated outside New Zealand incur additional warranty process charges.
        

            Compliance Requirement: Users must follow NZI Risk Management guidelines for lithium batteries and comply with all applicable regulations and laws.
        

Sleep Study Services

Sleep studies are professional diagnostic services and do not come with a traditional product warranty or guarantee. Instead, our commitment is to provide professional and up-to-date sleep testing services using level 3 or level 4 sleep testing devices.

Our Sleep Study Promise:

Professional sleep testing conducted by qualified technicians
Use of calibrated level 3 or level 4 polysomnographic equipment
Current industry standards and best practices
Comprehensive data analysis and reporting
Follow-up support for understanding results

            Service Guarantee: While we cannot guarantee specific diagnostic outcomes, we guarantee professional service delivery using properly maintained, calibrated equipment and qualified personnel.
        

Replace or Repair Warranty

If a product is found to be defective by both parties (Sleepco and the customer) due to a manufacturing fault, the customer may be eligible for a replacement, full or partial refund of the amount paid, depending on the circumstances.

Partial Refund

A partial refund may be offered in situations where a product has been used for a period of time before a fault is reported. For example, if a CPAP mask is faulty and has been used for 2 months, a partial refund may be offered to reflect the reduced value of the product.

Investigation of Faults

In cases where medical equipment is used at night, some investigation may be required to determine the nature of the product's fault. Both parties may agree to a full or partial refund based on the circumstances. If a customer accidentally damages a product, such as rolling over and breaking a mask, Sleepco will investigate the incident and may offer a partial refund if a structural fault is discovered.

Warranty Exclusions & Void Conditions

This warranty does not cover damage resulting from improper use or environmental factors beyond normal operating conditions.

Standard Exclusions:

Damage caused by misuse, neglect, or accident
Normal wear and tear from regular use
Failure to follow manufacturer's instructions
Use of the product for purposes other than intended
Damage caused by third-party products or accessories

Warranty Void Conditions:

Product assessed as used beyond its intended purpose
Evidence of mishandling or misuse of equipment
Exposure to environmental conditions causing unintended damage
Unauthorized repairs or modifications
Damage from exposure to extreme temperatures or moisture

            Assessment Process: All returned products undergo professional assessment to determine if warranty conditions have been met and to identify the cause of any reported issues.
        

Return Policy & Additional Terms

Return Process

Contact customer service within 30 days of discovering the fault. Provide proof of purchase and detailed description of the issue.

Shipping Costs

Customer responsible for return shipping. Sleepco covers replacement shipping if product is deemed faulty.

Warranty Transfer

Non-transferable warranty that only applies to the original purchaser.

Policy Changes

Sleepco reserves the right to modify this warranty policy at any time without notice.

            Customer Care: At Sleepco, we stand behind our products and services. Our warranty policy reflects our commitment to quality and customer satisfaction across New Zealand's sleep health community.
        

            Agreement: By purchasing a product from Sleepco, you acknowledge that you have read and understood this warranty disclaimer and agree to its terms. This policy is effective as of the date of purchase and supersedes any previous warranty terms.
        

Dispute Resolution

In the event of a dispute between the customer and Sleepco regarding a refund, Sleepco will seek advice from the vendor or manufacturer. Vendors and manufacturers often have their own refund protocols, and the customer may request that the refund be escalated to the vendor. Sleepco will facilitate this request and work with the manufacturer or vendor to resolve the issue.

Important Warranty Information

Warranty Start Date

All warranties commence from the date of purchase as shown on your invoice or receipt

Proof of Purchase

Original receipt or invoice required for all warranty claims and returns

Professional Assessment

All warranty claims undergo professional evaluation to determine coverage eligibility

New Zealand Coverage

Warranty terms apply to purchases made through Sleepco for delivery within New Zealand

            Consumer Guarantees Act: This warranty is in addition to your rights under the New Zealand Consumer Guarantees Act 1993, which may provide additional protections for consumers.
        