Terms of Service

1. Service Overview

We offer two primary types of at-home sleep studies:

• Level 3 At-Home Polysomnographic Sleep Study: Comprehensive cardiorespiratory sleep assessment measuring airflow, respiratory effort, blood oxygen levels, heart rate, body position, and snoring.
• Level 4 Oximetry Screening Sleep Study: Blood oxygen and heart rate screening study providing an initial assessment of sleep-disordered breathing patterns.

Each sleep study is conducted over three consecutive nights to ensure accurate and representative data collection.

2. Analysis Methodology & Report Generation

• Data collection over three nights.
• Automated scoring by vendor-developed software.
• Report generation via AI-powered software (Anthropic).
• Mandatory manual verification by a qualified medical technologist prior to release.

3. Equipment and Bond Requirements

A refundable bond is required for all sleep studies to cover the cost of the monitoring equipment while in your possession. Clients may qualify for a bond waiver by providing valid identification and proof of address.

The client is responsible for the safe custody and proper care of all Sleepco equipment. If equipment is damaged or lost, the client agrees to pay for all resulting costs.

4. Financial Terms

Non-refundable merchant processing fees apply to card payments (2.7% - 3.5%). Direct bank transfers incur no processing fees. We offer a 5% price match guarantee on identical services.

Payment Processing Fees:

• Standard credit/debit cards (Visa, Mastercard, Shop Pay): 2.7%
• Premium cards (American Express): 3.0%
• International cards: 3.5%
• Direct bank transfer: No processing fees (preferred method)

Buy Now, Pay Later: Sleepco supports Afterpay and Laybuy for eligible purchases. These are third-party services governed by their own terms and conditions. Sleepco is not responsible for any fees, interest, or disputes arising from the use of these payment providers. Buy now, pay later options may not be available for all products or services.

Price Match Guarantee: We will beat any identical in-stock New Zealand competitor price by 5%. Valid for 7 days from the date of quote. Applies to identical products or services only. Competitor price must be verifiable at time of claim.

5. Client Responsibilities

• Follow all pre-study setup instructions.
• Complete all questionnaires and the sleep diary accurately.
• Disclose all current medications, supplements, and known medical conditions.

6. Quality Assurance and Limitations

These home studies have inherent limitations, such as lack of EEG monitoring for confirmed sleep staging. A normal home study result does not completely rule out sleep apnea or other disorders. These reports serve as a technical screening tool to discuss with a doctor.

7. Refunds, Returns & Cancellations

All refund and return requests must be initiated by contacting support@sleepco.nz before returning any item. Items sent back without prior approval will not be accepted and will be returned to the sender.

Faulty or Defective Items: If you receive a product that is faulty or defective, contact us with supporting images or video. Upon inspection and confirmation of a manufacturing defect, you will receive a full refund or replacement within 5 business days. If damage is found to be caused by the buyer, we reserve the right to decline the return.

Change of Mind Returns: Change of mind returns are accepted subject to the following surcharge schedule:

• Pre-dispatch cancellation: Up to 10% surcharge — covers administrative costs, payment processing fees, and order preparation time.
• Shipped, unopened return: 12.5% surcharge — covers initial and return processing, administration, and restocking.
• Shipped, opened and returned in "as new" condition: 25% surcharge — covers all of the above plus hygiene handling and the immediate reduction in value of an opened item.

Items must be returned within 14 days of receipt in original condition with all packaging and documentation. Buyers are responsible for return shipping costs.

Non-Returnable Items: The following items cannot be returned under any circumstances:

• Custom or personalised orders
• Items purchased on sale or with a discount code (excluding faulty goods)
• Gift cards
• Personal care and hygiene products (e.g. opened CPAP masks, tubing, humidifier chambers)
• Perishable or consumable goods
• Hazardous materials or gases

Refunds are processed to the original payment method within 5 business days of return approval. Delivery costs are excluded from refunds. Card processing fees are non-refundable. If 15 business days have passed since your refund was approved and you have not received it, please contact us.

8. Equipment Hire Terms

Sleepco offers short-term hire of CPAP accessories and travel equipment, including portable batteries, power stations, and related devices. By hiring equipment you agree to the following:

• Hire items remain the property of Sleepco at all times.
• You are responsible for the safe custody and proper care of hired equipment for the duration of the hire period.
• Equipment must be returned in the same condition as received, clean and with all supplied accessories.
• Damage to or loss of hire equipment will be charged to the hirer at full replacement cost.
• Hire periods and pricing are as listed at time of booking. Extensions must be arranged in advance.
• A refundable bond may be required for higher-value hire items, subject to equipment condition upon return.
• Hire equipment is not covered under Sleepco's standard product warranty.

General Terms of Service

This website is operated by Sleepco. Throughout the site, the terms "we", "us" and "our" refer to Sleepco. Sleepco offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by these terms and conditions ("Terms of Service", "Terms"). These Terms of Service apply to all users of the site, including browsers, vendors, customers, merchants, and contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any services. These Terms of Service constitute a legally binding agreement between you and Sleepco.

Any new features or tools added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS

1.1 By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

1.2 You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

1.3 You must not transmit any worms or viruses or any code of a destructive nature.

1.4 A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

2.1 We reserve the right to refuse service to anyone for any reason at any time.

2.2 You understand that your content (not including credit card information), may be transferred unencrypted and involve:
   a) transmissions over various networks; and
   b) changes to conform and adapt to technical requirements of connecting networks or devices.

2.3 Credit card information is always encrypted during transfer over networks.

2.4 You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service without express written permission by us.

2.5 The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

3.1 We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

3.2 This site may contain certain historical information. Historical information is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

4.1 Prices for our products are subject to change without notice.

4.2 We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice.

4.3 We shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES

5.1 Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Refund Policy.

5.2 We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

5.3 We reserve the right to:
   a) limit the sales of our products or services to any person, geographic region or jurisdiction
   b) limit the quantities of any products or services that we offer
   c) discontinue any product at any time
   d) change product descriptions or pricing at any time without notice

5.4 We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - DELIVERY AND SHIPPING

6.1 Delivery Responsibility and Risk Transfer

When you choose delivery services for your order:

• The responsibility for the item transfers to you once NZ Post or our designated courier collects the parcel
• You assume all risks associated with using third-party shipping services
  
• We cannot accept mid-transit cancellations due to courier-related delays
• You are responsible for contacting NZ Post directly regarding:
  • Missing parcels: www.nzpost.co.nz/contact-support/missing-items
  • Redelivery requests: www.nzpost.co.nz/tools/redelivery
  • General complaints: www.nzpost.co.nz/contact-support
• Sleepco's responsibility concludes upon handover to the courier or freight company
• While Sleepco does not assume responsibility for lost parcels or delays in transit, we will provide reasonable assistance in locating and facilitating delivery
• Force majeure events, weather conditions, or other circumstances beyond our control may affect delivery times

• We provide free shipping on replacement items for approved returns. Customers are responsible for return shipping costs and may choose their preferred courier service. As carriers are third-party providers, we are not liable for their services or charges.

6.2 Delivery Timeframes

• NZ Post Economy service: typically between 3 and 5 days but can take up to 3 weeks for delivery
• NZ Post Courier service: typically 1-3 days, may extend to 5 days
• Rural addresses via courier: 3-10 days
• International shipments: follow NZ Post Courier service timeframes and guidelines
• All delivery timeframes are estimates only and not guaranteed

6.3 International Shipping

• Additional customs duties, taxes, or import fees are the recipient's responsibility
• Delivery times vary based on destination country and customs processing
• Customs clearance delays are beyond Sleepco's control
• Follows NZ Post's Courier service guidelines and timeframes

6.4 Tracking and Communication

• Orders are dispatched within 5 business days of payment confirmation
• Tracking numbers will be provided via email when available
• For items under $20 NZD, a tracking number may not be automatically sent — contact support@sleepco.nz if required
• Buyers must monitor their parcel's progress using provided tracking information
• For CPAP equipment delivery queries, contact support@sleepco.nz
• Specific delivery instructions must be provided at time of order
• Special handling requirements must be communicated at time of purchase

6.5 General Shipping Terms

• Correct delivery address accuracy is your responsibility
• Additional charges may apply for rural delivery areas
• Sleepco reserves the right to select alternative shipping methods when necessary
• Tracking and receipt confirmation will be provided where available
• For specialty medical equipment delivery queries, contact support@sleepco.nz

SECTION 7 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

7.1 We reserve the right to refuse any order placed with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include:

• Orders placed by or under the same customer account
• Orders using the same credit card
• Orders using the same billing and/or shipping address

7.2 In the event we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made.

7.3 You agree to:

• Provide current, complete and accurate purchase and account information
• Promptly update your account information, including email address and credit card details
• Maintain the accuracy of all information to complete your transactions
• Notify us of any changes that may affect the delivery of our services
  

SECTION 8 - OPTIONAL TOOLS

8.1 We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

8.2 You acknowledge and agree that:

We provide access to such tools "as is" and "as available"
We provide no warranties, representations, or conditions of any kind
We have no liability whatsoever arising from or relating to your use of optional third-party tools
8.3 Any use of optional tools offered through the site is:

Entirely at your own risk and discretion
Subject to the terms and conditions of the tool providers
Your responsibility to ensure familiarity with the third-party provider's terms
8.4 Future Services:

We may offer new services and/or features through the website
Such new features and/or services shall be subject to these Terms of Service

SECTION 9 - THIRD-PARTY LINKS

9.1 Certain content, products, and services available via our Service may include materials from third parties.

9.2 Third-party links on this site may direct you to third-party websites that are not affiliated with us. We:

Are not responsible for examining or evaluating the content or accuracy
Do not warrant and will not have any liability or responsibility for any third-party materials or websites
Are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites
9.3 Please:

Review carefully the third-party's policies and practices
Ensure you understand them before engaging in any transaction
Direct complaints, claims, concerns, or questions regarding third-party products to the third-party

SECTION 10 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

10.1 If you send us:

Creative ideas, suggestions, proposals, plans
Other materials, whether online, by email, postal mail, or otherwise (collectively, 'comments')
Specific submissions (for example, contest entries)
You agree that we may, at any time, without restriction:
Edit, copy, publish, distribute, translate and otherwise use in any medium any comments you submit to us
Use any ideas, concepts, know-how, or techniques contained in your submissions
10.2 We are and shall be under no obligation to:

Maintain any comments in confidence
Pay compensation for any comments
Respond to any comments
10.3 We may monitor, edit or remove content that we determine in our sole discretion to be:

Unlawful, offensive, threatening, libelous, defamatory
Pornographic, obscene or otherwise objectionable
Violating any party's intellectual property
Violating these Terms of Service
10.4 You agree that your comments will not:

Violate any third-party rights, including copyright, trademark, privacy, personality
Contain libelous, unlawful, abusive, or obscene material
Contain any computer virus or malware
Use false contact information or impersonate others

SECTION 11 - PERSONAL INFORMATION

11.1 Your submission of personal information through the store is governed by our Privacy Policy.

11.2 To view our Privacy Policy, please visit our website's Privacy Policy page.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS

12.1 Occasionally there may be information on our site or Service that contains:

Typographical errors
Inaccuracies or omissions
Errors in product descriptions, pricing, promotions, offers
Errors in shipping charges, transit times and availability
12.2 We reserve the right to:

Correct any errors, inaccuracies or omissions
Change or update information
Cancel orders if any information is inaccurate
Make corrections at any time without prior notice
12.3 We undertake no obligation to:

Update, amend or clarify information except as required by law
Update or refresh site content based on any specified schedule
Guarantee the accuracy of any content at any given time

SECTION 13 - PROHIBITED USES

13.1 In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:
a) For any unlawful purpose
b) To solicit others to perform or participate in any unlawful acts
c) To violate any international, federal, provincial or state regulations, rules, laws, or local ordinances
d) To infringe upon or violate our intellectual property rights or those of others
e) To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate
f) To submit false or misleading information
g) To upload or transmit viruses or any other type of malicious code
h) To collect or track the personal information of others
i) To spam, phish, pharm, pretext, spider, crawl, or scrape
j) For any obscene or immoral purpose
k) To interfere with or circumvent the security features of the Service

13.2 We reserve the right to terminate your use of the Service for violating any of the prohibited uses.

SECTION 14 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

14.1 We do not guarantee, represent or warrant that:

Your use of our service will be uninterrupted, timely, secure or error-free
The results from using the service will be accurate or reliable
Any errors in the service will be corrected
14.2 You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind.

14.3 In no case shall Sleepco, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for:

• Any injury, loss, claim
• Any direct, indirect, incidental, punitive, special, or consequential damages of any kind
• Lost profits, lost revenue, lost savings
• Loss of data, replacement costs
• Any similar damages arising from:
• Your use of the service or any products procured using the service
• Any other claim related in any way to your use of the service or any product
  

14.4 Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 15 - INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Sleepco and our parent companies, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any claim, demand, loss, damage, cost, or liability (including reasonable attorneys' fees).

This indemnification agreement protects us against any claims or expenses that may arise from your use of our services. This includes, but is not limited to, any breach of these Terms of Service by you, any violation of applicable laws, or any infringement of third-party rights.

We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you. In such cases, you agree to cooperate with our defense of these claims. You agree not to settle any matter without our prior written consent. Nothing in these Terms of Service shall prevent us from seeking indemnification or contribution from other parties who may be liable.

All costs, including but not limited to reasonable attorneys' fees and expenses incurred in connection with any claim, action, or proceeding for which indemnification may be sought, shall be advanced by you as they are incurred upon our request. You agree to reimburse us for any such costs within 30 days of receiving our written request for payment.

This indemnification obligation will survive the termination or expiration of your use of the Service and these Terms of Service. The provisions of this section shall be enforceable to the fullest extent permitted by applicable law.

SECTION 16 - SEVERABILITY

16.1 In the event that any provision of these Terms of Service is determined to be:

• Unlawful, void, unenforceable: Such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms of Service.

16.2 Such determination shall not affect the:

Validity, Enforceability of any other remaining provisions.

SECTION 17 - TERMINATION

17.1 The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

17.2 These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by:

Notifying us that you no longer wish to use our Services
When you cease using our site
17.3 If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination.

SECTION 18 - ENTIRE AGREEMENT

18.1 The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

18.2 These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding:

• Any prior or contemporaneous agreements
• Communications
• Proposals
• Representations; whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

18.3 Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 19 - GOVERNING LAW AND JURISDICTION

19.1 These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of New Zealand.

19.2 You agree that:

Any claim or dispute relating to your use of our service will be filed in the courts of New Zealand. You submit to the personal jurisdiction of these courts. The venue of any legal proceedings will be in New Zealand