Warranty Information

We do our best to bring you quality products. We are committed to providing our customers with the quality, genuine support. If you are experiencing any difficulties with a purchased product or service, please make contact with our support team: support@sleepco.nz and we'll work with you to find a resolution.

Please read this warranty disclaimer carefully to understand our warranty and refund policies.

Warranty Period

Unless otherwise stated, each product sold by Sleepco comes with a 12-month replace or repair warranty from the date of purchase. This warranty covers manufacturing defects and faults that may arise during normal use of the product.

Replace or Repair Warranty

If a product is found to be defective by both parties (Sleepco and the customer) due to a manufacturing fault, the customer may be eligible for a replacement, full or partial refund of the amount paid, depending on the circumstances.

Partial Refund

A partial refund may be offered in situations where a product has been used for a period of time before a fault is reported. For example, if a CPAP mask is faulty and has been used for 2 months, a partial refund may be offered to reflect the reduced value of the product.

Investigation of Faults

In cases where medical equipment is used at night, some investigation may be required to determine the nature of the product's fault. Both parties may agree to a full or partial refund based on the circumstances. If a customer accidentally damages a product, such as rolling over and breaking a mask, Sleepco will investigate the incident and may offer a partial refund if a structural fault is discovered.

Dispute Resolution

In the event of a dispute between the customer and Sleepco regarding a refund, Sleepco will seek advice from the vendor or manufacturer. Vendors and manufacturers often have their own refund protocols, and the customer may request that the refund be escalated to the vendor. Sleepco will facilitate this request and work with the manufacturer or vendor to resolve the issue.

Exclusions

This warranty does not cover:

• Damage caused by misuse, neglect, or accident
• Normal wear and tear
• Failure to follow manufacturer's instructions
• Use of the product for purposes other than those intended
• Damage caused by third-party products or accessories

Return Policy

To initiate a return or warranty claim, please contact Sleepco's customer service department within 30 days of discovering the fault. Please provide proof of purchase and a detailed description of the issue. Sleepco will provide a return merchandise authorization (RMA) number, which must be included with the returned product.

Shipping Costs

The customer is responsible for shipping costs associated with returning a product. Sleepco will cover the cost of shipping a replacement product or refunding the original shipping cost if the product is deemed faulty.

Warranty Transfer

This warranty is non-transferable and only applies to the original purchaser.

Changes to Warranty Policy

Sleepco reserves the right to modify or update this warranty policy at any time without notice.

By purchasing a product from Sleepco, you acknowledge that you have read and understood this warranty disclaimer and agree to its terms.

Contact Us

If you have any questions or concerns about our warranty policy, please contact our customer service department at [insert contact information].