物流政策

Your order will be shipped within 5 business days.

When you choose delivery services for your order:

  • The responsibility for the item transfers to you once NZ Post or our designated courier collects the parcel
  • You assume all risks associated with using third-party shipping services
  • We cannot accept mid-transit cancellations due to courier-related delays
  • You are responsible for contacting NZ Post directly regarding:
  • Sleepco's responsibility concludes upon handover to the courier or freight company
  • While Sleepco does not assume responsibility for lost parcels or delays in transit, we will provide reasonable assistance in locating and facilitating delivery
  • Force majeure events, weather conditions, or other circumstances beyond our control may affect delivery times

  • We provide free shipping on replacement items for approved returns. Customers are responsible for return shipping costs and may choose their preferred courier service. As carriers are third-party providers, we are not liable for their services or charges.

Delivery Timeframes

  • NZ Post Economy service: typically between 3 and 5 days but can take up to 3 weeks for delivery
  • NZ Post Courier service: typically 1-3 days, may extend to 5 days
  • Rural addresses via courier: 3-10 days
  • International shipments: follow NZ Post Courier service timeframes and guidelines
  • All delivery timeframes are estimates only and not guaranteed

International Shipping

  • Additional customs duties, taxes, or import fees are the recipient's responsibility
  • Delivery times vary based on destination country and customs processing
  • Customs clearance delays are beyond Sleepco's control
  • Follows NZ Post's Courier service guidelines and timeframes

Tracking and Communication

  • Tracking numbers will be provided via email when available
  • Buyers must monitor their parcel's progress using provided tracking information
  • For CPAP equipment delivery queries, contact support@sleepco.nz
  • Specific delivery instructions must be provided at time of order
  • Special handling requirements must be communicated at time of purchase
  • For items under $20, a tracking number may not be automatically sent. If you require a tracking number, please email support@sleepco.nz.

General Shipping Terms

  • Correct delivery address accuracy is your responsibility
  • Additional charges may apply for rural delivery areas
  • Sleepco reserves the right to select alternative shipping methods when necessary
  • Tracking and receipt confirmation will be provided where available
  • For specialty medical equipment delivery queries, contact support@sleepco.nz